We chose Big Island because it was the only company we could find that offered a single dive with Manta Rays. Advice to the office staff, don't insist a customer is wrong and just acknowledge the possibility that you're wrong - it's really bad customer service. Attached is a picture of the document she gave me with the wrong time. I would typically mark it lower than 4 stars for such bad customer service, but being that I did end up getting a refund and that the team on the boat were great, I only marked down one star.

She said she doubted I could get a refund for the difference but after repeatedly insisting she told me the wrong time, she spoke with management and I ended up getting a refund. However, when she called to try to clarify, she insisted that I was wrong and that she told me the earlier time. I understand people make mistakes and I generally don't hold it against them. I was an hour away from the dock so I was unable to shift up my arrival time without prior notice. However, the manta ray dive was the only dive trip I was able to do since the lady I originally signed up with told me to arrive at 4:45, which is 2 hours after the 2-dive trip boat leaves the dock. I even tipped the dive team since I had such a great time. We saw 3 really big mantas up close and the team on the boat were funny and provided a great experience.

The manta dive was honestly one of the best experiences I've had while diving.

I originally signed up for a 2-night dive trip while on my honeymoon, one of which was a manta ray night dive.

Manta ray snorkel kona big island